Preparing for a
Successful Virtual Visit
Virtual visits are not for emergency care. If you or a loved one are suffering from a life-threatening condition, you should go to a hospital emergency room or call 911.
Connect to Internet
Test your internet connection beforehand
A stronger signal will mean a smoother virtual visit experience
Adjust your Lighting
Make sure you have sufficient lighting without too much glare from windows
Overhead lighting is best for a virtual visit
Check your Sound
Verify that your computer or mobile device is not muted, and adjust the volume as needed
If you use headphones or ear buds with a microphone, these may make it easier to hear your provider and improve privacy
Find a Quiet Space
Find a quiet, private space where you won’t be interrupted
Your provider may need to discuss your medical history and ask sensitive questions about your health
Join on Time
For scheduled virtual visits, check your email before your visit to make sure you have your invitation
Open the link app or click on the “email or text message” link from your email or text invitation 10-15 minutes before your appointment. Due to unexpected delay the wait time will increase. We are trying to lessen the wait time and enhance patient care and experience.
Communicate Clearly
Speak slowly and clearly and limit movement during your visit unless instructed by your provider
Have a list of your symptoms, any pre-existing conditions, and current medications
Prepare for Exam
Dress as you would for an in-office visit
If you have a thermometer or technology that can measure your heart rate (like a smart watch), pulse oximeter, or glucose monitor, have it available and let your provider know
If you are a parent or guardian assisting a patient, the patient must be present for the provider to see and hear during the visit
Test your Camera
Position your camera (this may be your smartphone) at eye level about 2 feet away
If you’re connecting using your mobile device, try to prop it up vertically so you are not holding it during your visit
Patients and their physicians choose our neurologists because of their expertise in leading-edge diagnostic studies (EMG and NCV, EEG, Carotid Scan).
Introducing of pediatric neurologist Dr. Yawen Wang, MD